June 24, 2021:
My landlady is screaming at a man on the phone.
She's locked her keys in her car; now she needs help. Instead, she's throwing a stress-based tantrum. She doesn't understand the organizational strategy of the system she's contacted. She expects it to adapt to her, whereas anyone older than grammar school will understand that's not how things work.
I feel bad for the working stiff. He's just trying to keep a roof over his kids' heads. He's paid minimum wage, hates the job, hates the callers, can do nothing except patiently accept abuse while trying to explain.
After two dozen calls and an hour of venting she gets it sorted. Rather, someone patiently sorts it for her. "I hate myself for being a bitch," she tells me.
Get in line.